FAQs

Getting Started

What currency are the prices on the site in?
All prices are in USD.

What payment methods are accepted at EVbases?
Accepted payment methods are Mastercard, Visa, and PayPal.

What are the delivery fees?
We offer free shipping for all orders on our website.

How long does it take for my order to arrive?
It usually takes 3-7 business days to deliver after order confirmation.

How can I track my order?
Get all your package information using your tracking number from our

"FOLLOW YOUR PACKAGE"section

How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at info@evbases.comfor your general queries.

What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?
By mail

How much is the restocking fee?
We do not charge a restocking fee on returns.

How much is the return shipping fee?
The return shipping fee must be borne by the customer himself.

The conditions of the product that we allow returns ?
New

If you have any questions, send us a message to our email address info@evbases.com

 

Contact Info

Email: info@evbases.com

Phone: +86 15622270878

Support: 

Monday-Friday 11am-6pm

Address: 

Room B415, 4 Floor, No. 65, Zhuji Road, Tianhe District, Guangzhou, Guangdong, 510660, China.